POLICIES
The practical small print.
Refunds
You can return unopened products within 14 days of delivery, in the original sealed condition.
Once a tub is unsealed it cannot be returned, for hygiene. That exception applies to sealed goods which are not suitable for return once the seal is broken.
If something arrives damaged, faulty, or not what you ordered, email orders@patriotpayments.co.uk. We will replace it or refund you, including the outbound postage.
For a change-of-mind return on an unopened tub, you pay the return postage. Refunds go back to the original payment method within 14 days of us receiving the return.
Shipping
We deliver to UK addresses only, with Royal Mail Tracked 24.
Delivery is £4.95 on every order.
Orders placed before 1pm on a working day are dispatched the same day. Later orders, and orders placed on weekends or bank holidays, go out on the next working day.
Risk in the goods passes to you on delivery. Title passes when we receive payment in full.
Privacy
Patriot, at patriotpayments.co.uk, is the controller for orders placed on this site. Contact orders@patriotpayments.co.uk.
We collect your name, email, phone, delivery address and order contents so we can take payment, deliver the parcel, handle returns and keep tax records. Card numbers are entered on Stripe. We do not store the full card number.
When a payment succeeds, we send the completed order — including the delivery details Stripe collected — to our fulfilment desk so the parcel can be created in the order system. We do not sell personal data.
Order records are kept for as long as UK tax and accounting rules require, typically six years. You can ask for a copy of your data, a correction, or deletion where the law allows. You can also complain to the Information Commissioner’s Office.
Terms
These terms cover purchases on patriotpayments.co.uk. By paying, you agree to them.
The products are food supplements for adults. You must be 18 or over. They are not medicines. Read the label and the disclaimer on each product page before you buy.
Prices are in pounds sterling and include any VAT that applies. The price you are charged is the catalogue price on our server at the moment checkout opens, plus delivery if it applies. A price typed into the browser is never used.
The contract is formed when Stripe confirms payment. We may refuse an order if a product is unavailable or if the checkout link is invalid, and we will not take payment in that case.
Nothing in these terms limits your statutory rights. These terms are governed by the law of England and Wales.
Questions: orders@patriotpayments.co.uk or the contact form.